Trackunit Help Center

Detailed documentation for setting up your account, your admin settings and managing users

Administration

Learn how to share visibility of assets with other connected accounts.

How do I share visibility of my assets?

With remove asset visibility, you can focus on the most relevant information and streamline your workflow.

How do I remove visibility of an asset that is shared with my account?

Learn how to transfer the ownership of an asset between accounts.

How do I transfer asset ownership to another account?

Manage visibility and asset transfer requests in Trackunit Manager. Review, accept, decline, or revoke requests from or to other accounts.

Review pending sharing of visibility requests

Learn how you can grant Customer Support or Customer Success access to your Trackunit Manager account.

How do I grant Customer Support access to my account?

Learn how to manage your assets visibility and ownership as an admin of Trackunit Manager

Asset Management

Read how to invite, edit, and delete users in Trackunit Manager as an account admin

How do I manage users of my account?

Learn how Admins can manage user roles and permissions in Trackunit Manager to control what users can see and do in their accounts.

How do I control user permissions and roles?

Get a better overview of your organization by dividing it up into smaller, more manageable units within your account hierarchy.

How do I create and manage sub-accounts in Trackunit Manager?

From time to time, a Trackunit employee may need to access your account and that will require sending an access request to you.

How do I manage access requests to my Trackunit Manager account?

Audit logs help safeguard your fleet by showing events and changes, removing the need for manual data extracts.

How do I use the audit logs in Trackunit Manager?

Understand what an administrative account is and which asset transfer and sharing actions only it can perform.

What is an administrative account?

Learn how to manage user roles and permission as an admin of your Trackunit Manager account. 

User & Account Management

Use Device Administration in Trackunit Manager to assign CAN profiles, set Operating Modes, and identify devices in need of troubleshooting.

How do I use Device Administration?

Here is how you edit the reported mileage and hours of your device in Trackunit Manager and in Verify.

Editing the mileage and hours of my device

Set up the desired Operating Mode of your devices to maximize battery life under certain circumstances.

How to change device Operating Modes

Learn how to manage and make changes to device settings as an admin of your Trackunit Manager account.

Device Management

Change language settings, set preferred timezone, and system of measurement in your personal preferences.

How do I select language, timezone and system of measurement in my account settings?

Do you have issues when you try to sign in with your Trackunit Manager password? Follow these steps to regain access to your account.

How do I reset my Trackunit Manager password?

Learn how to set up the preferences of your personal account such as language and time zone. 

Profile Preferences

Create a custom design with text, images, and links

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