Note: An administrative account and the admin user role are two different concepts.
While the admin user role gives the highest level of access and permissions inside a certain account, the administrative account has elevated permissions in regards to share and transfer actions across the organization.
What is the administrative account?
The administrative account is a default attribute assigned to the top account in an organization. This attribute can be transferred unto any other account within the hierarchy if necessary.
If you need to transfer the administrative account unto another account in your organization, please contact our Customer Support team for assistance by using the Messenger in the lower left corner of this page.
How do I know if my account is the administrative account?
You can recognize that you are logged in to an administrative account by the presence of the informative tag on the right side of the Administration app, under the Ownership & Visibility tab.
What actions are reserved to the administrative account?
Two actions are reserved to the administrative account.
1. An administrative account has full transparency of an asset’s visibility across the organization.
Prior to introducing administrative accounts, only the share granter (the account which executed a share action) could see which other accounts also have visibility of an asset. However, now the administrative account has enhanced visibility privileges, and can see which accounts have visibility of an asset, as long as the visibility has been granted by another sub-account in the organization.
2. An administrative account can freely allocate assets within the organization.
Before this attribute was introduced, the top account admin had to impersonate the sub-account owning a specific asset, in order to move it within the hierarchy. With the new administrative account, users in both admin and fleet admin user roles created in that account can now allocate assets freely across the organization without needing to act as a sub-account.
Note about allocating assets:
To allow an admin or fleet admin on an administrative account to easily allocate assets, the following conditions must be met:
The administrative account must be the current or previous owner of the asset.
The administrative account must have visibility of the asset.
If the administrative account is not the current owner of the asset, this must be owned by one of the sub-accounts within the organization.
The user has an admin or fleet admin user role.
If multiple assets need to be transferred or shared across the organization, an additional requirement applies: all assets must be owned by the same sub-account in the hierarchy.
If the assets are spread across multiple sub-accounts, the transfer can still occur, but it will require separate actions for each group of assets owned by different sub-accounts.
Who can transfer ownership or share/unshare visibility of assets?
Two entities can transfer ownership or share/unshare visibility of assets:
The administrative account in the organization, provided the prerequisites mentioned above are met.
The sub-account that currently owns the asset.
Read more about transfer and sharing of visibility.
💡 Tip:
Need more help? Get support from the Trackunit Community
Find answers and get help from Trackunit Tech Support and Community Experts