An administrative account is a special attribute assigned to the top account in your organization. It provides elevated permissions for managing asset transfer and sharing across the hierarchy.
With this guide, you’ll learn what the administrative account is, how to recognize it, and which actions are reserved for it.
Note: An administrative account is not the same as the admin user role.
The admin user role provides the highest permissions within an account, while the administrative account manages share and transfer actions across the organization.
What is the administrative account?
The administrative account is automatically assigned to the top account in your organization.
You can transfer the attribute to another account in the hierarchy if needed.
To request a transfer of the administrative account, contact Customer Support using the Messenger in the lower-left corner of this page.
How do I know if my account is the administrative account?
You can recognize the administrative account by the informative tag shown on the right side of the Administration page, under the Ownership & Visibility tab.
What actions are reserved for the administrative account?
Two actions are reserved for the administrative account:
Have full transparency of an asset’s visibility
The administrative account can see all accounts with visibility of an asset, if the visibility was granted by any sub-account in the organization.
Allocate assets freely across the organization
With an administrative account, users with either the admin or fleet admin role can allocate assets directly.
Conditions for allocating assets
To allocate assets, these conditions must be met:
The administrative account must be the current or previous owner of the asset.
The administrative account must have visibility of the asset.
If the account is not the current owner, the asset must belong to a sub-account in the organization.
The user must have an admin or fleet admin role in the administrative account.
For multiple assets:
All assets must belong to the same sub-account to be transferred in a single action.
If assets belong to multiple sub-accounts, you must complete separate transfers for each group.
Who can transfer ownership or share/unshare assets?
Two entities can transfer ownership or share/unshare visibility:
The administrative account, if all prerequisites are met.
The sub-account that currently owns the asset.
Read more about transfer and sharing of visibility.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.