The Devices tab under the Administration page gives you a complete overview of your IoT devices and allows you to configure essential settings.
In this article, you will learn:
How to assign CAN profiles to your devices
You need to have an Admin or Fleet admin user role to access the Devices tab. Read more about user roles here
Log in to Trackunit Manager
Click on the Administration page in the bottom of the navigation bar on the left side.
Select the Devices tab.
Find the devices you want to assign a CAN profile to.
💡 Tip: Use the filter options to narrow down you search (e.g., devices without an assigned CAN profile).
You can also search for specific device serial numbers in the search field. Simply enter one or multiple device serial numbers, separated by commas.
Check the boxes next to the devices you want to configure.
After selecting the devices, click the Configure button located at the bottom of the page.
💡 Tip: Using the "Select All" feature (by checking the box in the very top row), you can configure up to 100 devices at the same time.
Follow the prompts to assign the appropriate CAN profile.
Note:
TU600 devices can only be assigned a CAN 1 Profile.
TU700 devices can be assigned both CAN 1 and CAN 2 Profiles.
Review your selections, and click on Configure.
💡 Tip: Double-check the configuration details to avoid errors during assignment.
Note: In the Review page, check the Remarks column for any issues with your selection:
Supported: The device and the CAN profile are compatible, so you can proceed.
Not Supported: The device is assigned with the wrong CAN profile.
Not allowed: You are not logged into the account that has primary ownership of the asset. Contact your account admin for more information.
The configuration may take a few minutes to complete. Try refreshing the page.
After configuration, you will see a confirmation message ("successfully queued") or an error message.
If the configuration fails, the device will be marked as pending in the respective CAN column - follow the troubleshooting steps at the end of this article.
Once the process is complete, the pending status will disappear.
How to set up the Operating Mode of your devices
Set up your desired Operating Mode to optimize reporting and maximize battery life of your devices.
Operating Modes are available on Trackunit Raw devices. Each Operating Mode serves a different operational need. Read more about the available Operating Modes, here
Using the Device Administration is the easiest way to apply Operating Mode changes to multiple devices. Learn more about other ways of changing the device Operating Modes, here
You need to have an Admin or Fleet admin user role to Change Operating modes in the Devices tab, and you must be logged in to Trackunit Manager with an account that is having primary ownership of the device.
Read more about user roles here
Log in to Trackunit Manager
Click on the Administration page in the bottom of the navigation bar on the left side.
Select the Devices tab.
Find the devices you want to configure (you can select more than one device at a time if you are changing them into the same Operating Mode) by ticking them off in the white box next to the Serial Number.
After selecting the devices, click the Configure button located at the bottom of the page.
💡 Tip: Using the "Select All" feature (by checking the box in the very top row), you can configure up to 100 devices at the same time.
Click the Operating Mode icon, then click Next.
Select your desired Operating Mode, then click Next.
Review the settings you have selected.
If everything looks good, click Configure in the bottom-right corner.
Note: In the Review page, check the Remarks column for any issues with your selection:
Supported: The device and the Operating Mode are compatible, so you can proceed.
Not Supported: The device is either not a Raw device or it does not have the required firmware version. Read here how to check and update the firmware of your device
Not allowed: You are not logged into the account that has primary ownership of the asset. Contact your account admin for more information.
After configuration, you will see a confirmation message ("successfully queued") or an error message.
If the configuration fails, the device will be marked as pending in the Operating Mode column - follow the troubleshooting steps at the end of this article.
Once the process is complete, the pending status will disappear.
💡 Tip: Once an Operating mode is assigned to your devices, you can also filter for Operating Mode.
How to identify and troubleshoot devices that are not syncing
If the configuration of a device failed, and it is marked as pending:
Click on the device’s serial number to open its Telematics page.
Check for key status indicators like Power, GPS, Cellular, and Connection.
Read this troubleshooting guide for Raw devices to get guidance on what to look for in the Telematics page.
You can also search for the device in the My Network app for additional troubleshooting guidance
💡 Tip:
Need more help?
Click on the Messenger icon in the lower-left corner to get in touch with Customer Support.