The Devices tab under Administration gives you the full overview of your IoT devices and enables you to configure basic settings on your devices.
In this article you will learn how to:
assign CAN profiles to your devices
identify and troubleshoot devices that are not syncing correctly
How to assign CAN profiles to your devices:
You need to have an admin or fleet admin user role to access the Devices tab. Read more about user roles here
Log into Trackunit Manager
Click on the Administration app on the left side menu
Select the Devices tab
Find the devices you want to assign a CAN profile to
💡 Tip: Use the filter options to narrow down you search.
You can for example filter for devices that do not yet have a CAN profile assigned.
You can also search for specific device serial numbers in the search field. You can search for several device serial numbers if you separate the numbers with commas.
4. Once you've filtered or searched for the devices you need, checkmark the devices to select them.
5. After selecting the devices, click the Configure button located at the bottom of the screen.
6. Follow the prompts to assign the appropriate CAN profile to the selected devices.
7. When you have reviewed your selection, click on Configure.
Note: In the first step, you will see the option to assign either CAN 1 Profile or CAN 2 Profile. If the device is a TU600 device, then you can only assign a CAN 1 Profile. If the device is a TU700 device, you can assign both a CAN 1 Profile and a CAN 2 Profile.
💡 Tip: Double-check the configuration details to avoid errors during assignment.
The configuration might need a couple of minutes to update and you can also try to refresh the page.
You should see either a "successfully queued" message, or a message stating that the configuration failed.
If the configuration failed, the device will be marked as pending. If the device is marked as pending, follow the troubleshooting steps below.
How do I troubleshoot my device?
Click the serial number of the device that failed the configuration. You will be taken to the Telematics page to find additional information about the individual device like Power, GPS, Cellular and Connections.
Read this troubleshooting guide for Raw devices to get guidance on what to look for in the Telematics page.
You can also search for the device in the My Network app for additional troubleshooting guidance.
💡 Tip:
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