Assigning user roles is an important step when setting up your Trackunit Manager account. Below is a description of the four user roles we have in Trackunit Manager and the cases in which each user role fits best.
It is especially important to take note of the various permissions attached to each user role. Users cannot perform actions in Trackunit Manager that are not covered by their user role.
If you find yourself unable to perform certain actions in Trackunit Manager due to user permission limitations, please contact your company's account admin.
The 4 user role options in Trackunit Manager:
Role: | Best suited for: | Permissions include: |
Admin | Office worker responsible for company fleet managing systems who manages people's access to fleet and internal systems.
💡For example, telematics managers, fleet administrators, IT administrators, or fleet managers | Access to all assets, sharing and transferring assets to other accounts, updating asset metadata, inviting and managing users, and controlling user roles.
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Fleet Admin | Employees whose primary responsibilities include purchasing and maintaining vehicles for deliveries, registering and licensing vehicles and finding ways to cut costs and maximize profits.
💡For example, operations managers, fleet administrators, or branch managers | Full or partial access to the fleet, access to all features in Trackunit Manager, managing groups, and sharing and transferring assets. |
User | Individuals who needs to be informed about assets’ whereabouts, and general asset health.
💡For example, drivers, front desk workers, and operators | View-only access to assets and limited access to features. |
Technician | Technicians, service managers, field technicians and mechanics. | Planning and setting up service maintenance, remote diagnosing, machine insights and advanced sensors, and access to whole or parts of the fleet. |
Note: It is required to have at least one admin on each account. The account owner will be set as Admin by default and cannot have their role changed. Account owners can be identified from having the name Admin (owner) next to their role.
Classic Rights
When setting up a user, you will also see a list of Classic rights that can be selected.
These rights mostly apply for the use of Manager Classic, but some of the settings will also have an influence on usage on Trackunit Manager.
For example, if "hide historical data" is ticked for a user, they will neither be able to see the reports app nor any historical location data in the Movement tab in Trackunit Manager
Change user role
Watch the short video below to learn how to change the user role and permissions of an existing user, or keep reading for a detailed step-by-step guide.
Go to the Administration app
Navigate to the Users tab
Find and click on the user whose role you want to change
Select a new role for the user from the dropdown-menu under Role in the Edit user dialog
Confirm the new role by ticking the box in the warning
Click Confirm to save and put the new role into effect
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.