How do I control user permissions and roles?

Setting up user roles is an important step when configuring your Trackunit Manager account. User roles define what each person can see and do, ensuring your team has the right level of access.

Trackunit Manager includes four user roles, each designed for different responsibilities and permission levels: Admin, Fleet Admin, User and Technician.

Note: Permissions depend on configurations set by the Admin. For example, full-fleet visibility can be enabled for selected users.

If you find yourself unable to perform certain actions in Trackunit Manager due to user permission limitations, please contact your company's account Admin.

The 4 user role options in Trackunit Manager

Role	Best suited for	Permissions include
Admin	Office workers responsible for managing the company’s fleet systems and user access. 💡 For example: telematics managers, fleet and IT administrators, fleet managers	Full access across all features and assets Manage users, roles, groups Share and transfer assets Configure organization settings and integrations
Fleet Admin	Employees responsible for fleet operations, purchasing, and maintenance - typically managing asset availability and utilization. 💡 For example: operations or branch managers, fleet administrators	Full or partial fleet access Manage assets, sites, alerts Create reports and exports Assign service plans and customers Share and transfer assets within the fleet
User	Individuals who need visibility into asset locations and performance data without management permissions. 💡 For example: drivers, front desk workers, operators	View assigned assets, sites Generate reports & exports Limited access to features; no admin rights
Technician	Personnel responsible for maintenance and diagnostics. 💡 For example: technicians, service managers, field technicians and mechanics	View assigned assets, data Perform maintenance and resolve alerts Access diagnostics and sensor insights Generate reports

Note: Each account must have at least one Admin. The account owner is automatically set as Admin (owner) and cannot be changed.

Fleet Admins do not have access to user management or account-wide settings, they can only handle daily operations like assets and reports.

Classic Rights

When creating a user, you’ll see a list of Classic Rights.

These settings primarily apply to Manager Classic, which is being phased out and customers are migrated to Trackunit Manager.

However, some Classic Rights also affect Trackunit Manager.

💡 For example, if "Hide historical data" is enabled for a user, they won’t be able to see the Reports app or any historical location data in the Movement tab in Trackunit Manager

Change a user's role

Follow these steps to change a user’s role and permissions:

Go to the Administration page at the lower part of the navigation bar
Navigate to the Users tab
Find and select the user you want to edit.
In the Edit user dialog, select a new role from the Role dropdown menu
Confirm your selection to apply the change

Alternatively, can you also watch the short video below to learn how to change the user role and permissions of an existing user.

💡 Tip:

Need more help?

Click on the Messenger icon in the lower left corner to get in touch with Customer Support.

How do I add or edit specification data?

How do I manage users of my account?

How do I get started with Inspections?

Classic Manager discontinued - What's Next?

How to create admin-assigned Homes for different user roles?