We’re here to help you get answers quickly and efficiently. Whether you need assistance with a specific issue, have a product question, or just need general guidance, there are multiple ways to get help. Below are some options to help you get the support you need.
Use the Messenger for fast and accurate support
Our Messenger service is the quickest and most effective way to get help! When you reach out via Messenger, you have two options:
Create a Ticket: You can initiate a support ticket directly with one of our Customer Support agents. Messenger’s streamlined process helps route your request to the right team faster, ensuring a quicker response and helping us meet the response times defined in your SLA agreement.
Ask Our AI Bot: Our AI-powered assistant can provide immediate help by searching across our extensive documentation. Whether you need guidance on common issues, setup instructions, or troubleshooting tips, the bot can quickly point you to relevant resources. This can be an excellent first step for rapid answers without waiting for an agent.
When you use the Messenger you can also track the status of all your ongoing tickets with the Customer Support team and you can search for additional help and documentation.
You can find the Messenger directly in Trackunit Manager by clicking on the question mark icon at the top of the screen. You can also access the Messenger at the bottom left corner of this article.
Note: Be sure to create a new ticket each time you contact Customer Support. This ensures that your ticket reaches the appropriate team, leading to a faster response.
Explore the Help Center
If you’re looking for information on your own, the Help Center is a valuable resource. Our Help Center includes detailed articles, FAQs, and step-by-step guides to assist you with common queries. You might find the exact answer you need here, no waiting required!
Ask the Community
Got a question, want to join a beta-group, or are you looking to share and get advice from other customers? Our Community is a great space to interact directly with our team and fellow users. It’s an ideal place to share experiences, learn new tips, and ask specific questions.
Call us for urgent matters
For urgent or time-sensitive issues, you can reach us by phone. Speaking to a Customer Support Agent directly can provide quick guidance and the immediate assistance needed in pressing situations. See our phone numbers for various countries, here