How do I manage users of my account? | Trackunit ┃ Help Center

To invite, edit or delete users, you need to be an account admin. Read more about user roles and permissions here

Invite a new user to your account

Sign in to Trackunit Manager.

Go to Administration app in the left menu
Navigate to the Users tab
Press the Invite user button
In the pop-up dialog, fill out details about the user:
- Employee number/IPAF license
- Name and email. This information is required
- Phone number
- Select user role. Get more information on user roles here
- Level of fleet access. Decide whether they can access the entire fleet or individual groups. You cannot assign a single asset to a user. For that you should use groups. Read more about groups here
- Select Classic user rights. Learn more here
Click Confirm to send the invitation

An activation email is sent to the user's email address, and you will be able to confirm this by finding the newly invited user in the list. In the Last login column it should now say “Activation pending” until the user activates their account.

In the activation email, the new user will be guided to useful articles in the Trackunit Help Center, and encouraged to join our community of likeminded fleet managers to share insights and tips to get the best experience of Trackunit Manager, along with a link to our Tech Support should they need further assistance.

Note: Only the user can create their username and password, when they activate their account via the activation email. If the user is created via API, the admins of the API flow will be able to pre-define the user names.

You as the administrator will be able to change the username if needed after the user has been created (see "Edit user information" below).

Edit user information

Sign in to Trackunit Manager.

Go to the Administration app in the left menu
Navigate to the Users tab
Find and click the user you want to edit in the list
In the pop-up dialog you can edit level of fleet access, name and email*, user role, and editing rights to modules in Manager Classic
Click Confirm to save and exit

*When changing the email of a user, the user will receive an email to their previous valid email to inform them about the change and instructions to use the new email to complete the change.

An email is also sent to the new email with the activation code and link to a confirmation page that the user needs to use to complete the change.

If the user does not use the validation code, the email is not changed and remains in a “pending” state.

Note: If you're the Account Administrator looking to change your own email address, you need to contact our Customer Support team.

You can reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".

Send a password reset email or new account activation email

Sign in to Trackunit Manager.

Go to the Administration tab in the left menu
Navigate to the Users tab
Find the user in the list and click on the user
In the pop-up dialog click "Request password reset" or "Resend activation email"
- Send a password reset email if you need to help the user set a new password.
- Resend the activation email, if the user is still pending activation and need a new link to activate their account.