If you wish to cancel a subscription with Trackunit, please send a message to our Revenue & Billing team via our Messenger.
You can find the Messenger directly in Trackunit Manager by clicking on the Support button at the bottom left of the navigation. You can also access the Messenger at the bottom left corner of this article.
Important: Please make sure to include the serial number(s) of the device(s) you wish to cancel in your message. This helps us process your request more efficiently and ensures we cancel the correct device(s).
License plate references or other identifiers are not sufficient; only the serial number will be accepted for processing the cancellation request.
Note: Marking your device(s) as inactive in Trackunit Manager will not cancel the subscription.
Frequently Asked Questions
Can I cancel a subscription immediately?
Subscriptions can only be canceled in accordance with Trackunit’s terms and conditions. Immediate cancellations are not supported, but you can initiate the process at any time.
Keep in mind that the cancellation process must be initiated within the period defined in Trackunit's terms and conditions to avoid automatic renewal.
Will I receive a refund for unused periods?
No, periods that have already been invoiced are non-refundable.
How will I know my subscription has been canceled?
You will receive a confirmation once the cancellation is processed. The subscription will remain active until the end of the billing period, after which the devices will be removed from Trackunit Manager. By following these steps and keeping these considerations in mind, you can ensure a smooth and hassle-free cancellation process.
Once the subscription ends and the device is removed from Trackunit Manager, the device data will no longer be accessible.
When do I need to submit my cancellation notice?
Cancellations must be submitted in writing at least 90 days before the end of your current subscription period. If you miss this window, your subscription will automatically renew for another 12-month period.
What happens to my subscription terms?
Trackunit subscriptions begin with an initial 36-month term and automatically renew for 12-month periods unless a cancellation notice is submitted at least 90 days before the renewal date. Billing continues through the end of the current subscription term regardless of when the cancellation is processed.
What happens to my device data after cancellation?
Once the subscription ends and the device is removed from Trackunit Manager, the historical data for that device will no longer be accessible. To retain your data, export it from Trackunit Manager before the subscription end date.
Download or export all critical asset data before the subscription end date
Double-check that the exported data includes all necessary records
Store the exported data in a secure location outside Trackunit Manager
You will also receive a confirmation email from our Revenue and Billing team.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.