If you wish to cancel a subscription with Trackunit, please send a message to our Revenue & Billing team via our Messenger or via e-mail: revenueandbilling@trackunit.com.
You can find the Messenger directly in Trackunit Manager by clicking on the Support button at the bottom left of the navigation. You can also access the Messenger at the bottom left corner of this article.
Important: Please make sure to include the serial number(s) of the device(s) you wish to cancel in your message. This helps us process your request more efficiently and ensures we cancel the correct device(s).
License plate references or other identifiers are not sufficient; only the serial number will be accepted for processing the cancellation request.
Note: Marking your device(s) as inactive in Trackunit Manager will not cancel the subscription.
Frequently Asked Questions
Can I cancel a subscription immediately?
Subscriptions can only be canceled in accordance with Trackunit’s terms and conditions. Immediate cancellations are not supported, but you can initiate the process at any time.
Keep in mind that the cancellation process must be initiated within the period defined in Trackunit's terms and conditions to avoid automatic renewal.
Will I receive a refund for unused periods?
No, periods that have already been invoiced are non-refundable.
How will I know my subscription has been canceled?
You will receive a confirmation once the cancellation is processed. The subscription will remain active until the end of the billing period, after which the devices will be removed from Trackunit Manager. By following these steps and keeping these considerations in mind, you can ensure a smooth and hassle-free cancellation process.
Once the subscription ends and the device is removed from Trackunit Manager, the device data will no longer be accessible.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.