Do not open the box with your device if you suspect that it is defective, as it may void your warranty. Here is what to do instead.
Reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
Select "I need help with troubleshooting, installations & quality claims" and then "Hardware (Installation, troubleshooting or settings)"
A Customer Support agent will help you troubleshoot your device.
💡 Tip:
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