Do not attempt to break the device open if you suspect that it is defective, as it may void your warranty. Read this article to find out what to do instead.
File a quality claim
Reach out to our Customer Support team to file a quality claim.
Open the Messenger in the lower left corner of this page, and click on Messages
--> Send us a messageSelect Create a ticket
Describe the issue to our agents and add photo documentation
A Customer Support agent will get in contact with you and help you troubleshoot your device.
If the device replacement is urgent or critical
If it is urgent or critical for the device to function immediately, you may need to replace the faulty device right away and file a quality claim afterward. If you decide to proceed with this, follow these steps:
Attempt to troubleshoot the device as thoroughly as possible. This includes checking for power issues and verifying proper installation. However, do not break open the device
Take photos of the device and its installation for documentation purposes
Replace the device on-site if you are unable to troubleshoot it successfully
If the device rattles or shows signs of water damage, make a note of this for the quality claim
File a quality claim with our Customer Support team through our Messenger as described above
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