Trackunit

Read about how support tickets are prioritzed by Customer Support at Trackunit to adhere to your Service-Level-Agreement (SLA).

How are Support Tickets prioritized at Trackunit?

Is your Raw device not sending data, reporting incorrect location, or showing no input activity? Learn to troubleshoot your Raw device here.

How do I troubleshoot my Raw device?

There can be several reasons why you did not receive your account activation e-mail.

Why haven't I received the account activation e-mail?

If your account activation link has expired, the admin of the account needs to resend the activation email.

My account activation link has expired. How do I request a new one?

Are you experiencing a loop when you try to log into Trackunit Manager? It could be a browser related issue.

Why can’t I log into Trackunit Manager?

Here's a troubleshooting guide to help you solve the problem.

What do I do when ONEi3 API is not working or receiving data?

Stay informed about outages and maintenance on all Trackunit systems.

How do I know if there's a system outage?

If you're experiencing issues with your Spot device, try the steps in this troubleshooting guide to resolve them.

My Spot device is not sending data

Get help on some of the most common troubleshooting issues

Troubleshooting

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Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.