Trackunit

Read about how support tickets are prioritzed by Customer Support at Trackunit to adhere to your Service-Level-Agreement (SLA).

How are Support Tickets prioritized at Trackunit?

There can be several reasons why you did not receive your account activation e-mail.

Why haven't I received the account activation e-mail?

If your account activation link has expired, the admin of the account needs to resend the activation email.

My account activation link has expired. How do I request a new one?

Are you experiencing a loop when you try to log into Trackunit Manager? It could be a browser related issue.

My screen goes into a loop when I try to log into Trackunit Manager

Here's a troubleshooting guide to help you solve the problem.

What do I do when ONEi3 API is not working or receiving data?

Stay informed about outages and maintenance on all Trackunit systems.

How do I know if there's a system outage?

Learn why IMEI codes are not available via the Trackunit API or support, and what to do if you need IMEI data for compliance or Industry 4.0 reports.

Why can't I retrieve the IMEI for my Trackunit device?

Get help on some of the most common troubleshooting issues

Troubleshooting

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Trackunit Manager

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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