Trackunit

All you need to know about installing and troubleshooting your IoT devices 

IoT Devices - Installation & Troubleshooting 

Find everything you need to know about Trackunit’s IoT devices and services.

Trackunit Guides and Manuals

Learn the correct steps to take if you suspect your Trackunit device is defective.

I suspect that my device is defective. What do I do?

You can reset your device in two different ways depending on what you need to achieve.

How do I reset my device data?

Learn how to replace a defective or old device and still keep the data and most settings from your old device.

How do I replace a device, and what happens to historical data?

How do I buy new IoT devices?

You can find the serial number of your device in Trackunit Manager or directly on the device.

Where do I find the serial number of my device?

When you replace a device, you can keep the asset's existing data by transferring it to the new device.

How to keep asset data when replacing a device

For the best performance, make sure to keep your device firmware updated. Learn how to update your device firmware in this article.

How do I update my device firmware?

General

Do you need to install a Raw device? Follow these steps to ensure optimal conditions for the device.

How do I install a Raw device?

The LED on the Raw device provides you with a status indication on your device's GPS and GSM signal. Here's how to understand the indicator.

What do the LED status indicators on my Raw device mean?

Is your Raw device not sending data, reporting incorrect location, or showing no input activity? Learn to troubleshoot your Raw device here.

How do I troubleshoot my Raw device?

Get started with the Trackunit Fit mobile app to validate installations of TU600 and TU700 Raw IoT telematics devices.

Verify a TU600/TU700 installation with the Trackunit Fit mobile app

Raw devices

Get detailed instructions on how to install and activate your Trackunit Spot device after you have received it.

How do I install and activate a Spot device?

Use Manager Classic to customize your Spot unit's transmission intervals to your needs

How do I edit the transmission intervals of my Spot unit in Manager Classic?

Learn how to monitor your Spot battery and understand the battery life estimate to plan your battery replacement needs ahead.

How do I manage the battery life of my Spot device?

Learn how to order and replace the battery of your Spot device.

Order and replace a Spot battery

If your Spot device is not reporting as expected, use the symptoms below to identify the issue and troubleshoot it.

My Spot device is not sending data

Get started with the Trackunit Fit mobile app to validate installations of Spot S300 IoT telematics devices.

Verify a Spot S300 installation with the Trackunit Fit mobile app

Spot devices

Learn how to install, activate and onboard your Kin tags to get them up and running.

How do I install, activate, onboard, and recover Kin tags?

Is your Kin tag not updating the location of your asset? Here’s a troubleshooting guide to help you solve the problem.

Why am I not receiving any data from my Kin tag?

Keep track of Kin/KinEx tagged assets by accessing historical location data in Trackunit Manager. Here’s how it’s done.

How do I access historical Kin/KinEx location data?

Kin tags

Learn how to manually set a new location (or Pinning) for a Trackunit Beam gateway when the Beam gateway is outside the reach of GPS signal.

How do I manually set the location for a Trackunit Beam gateway?

Beam gateway

Find out which Pass keypad works with your Trackunit device for secure Access Management.

What Pass should I get for my device?

Pass keypads

This troubleshooting article is designed for M-series devices that are no longer functioning properly.

How do I troubleshoot my M-Series device?

M-Series

Completing a non-reporting-unit inspection work order in the Fit (Field) app

Selecting a customer and work order in the Fit (Field) app

Completing a relay replacement work order in the Fit (Field) app

Completing a DEFIT work order in the Fit (Field) app

Step-by-step guide for completing an installation work order of a Trackunit Device using the Fit (Field) app

Completing an installation work order in the Fit (Field) app

Read this article to get started with the Fit (Field) app. Learn all you need to know about the home page and your account settings.

Getting started with the Trackunit Fit (Field) app

Learn about the Trackunit Fit (Field) app for contractor installation

Trackunit Fit (Field) Contractor app

Create a custom design with text, images, and links

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