Locate your unit in Trackunit Verify
Note: Your unit must be connected to power supply and the red LED must be blinking to ensure GSM connection
Go to Trackunit Verify
Use your Trackunit Manager credentials to sign in.
Enter your unit's serial number and click Find
Remove auto-unlock
Scroll down to find the IN2->OUT1 toggle
The toggle should be set to On by default with the first update time close to the unit's first GSM connection or to the factory production date
Note: If the toggle is Off but the unit is acting as if it's on On this can be due to a synchronicity delay or error. To fix this you need to set the toggle to On and follow the steps below before setting it to Off again.
Set the toggle to Off
Click Confirm in the prompt warning you about disabling Output1. Once the toggle is set to Off, the change will be send to the unit from the server. It can take few seconds before the unit receives this.
Important: Wait at least 1 to 3 minutes before proceeding to the next steps
Scroll down and click on the Reboot button
The unit will reboot and it might require a few minutes to come into effect.
Important: Wait at least 1 to 3 min before proceeding to the next steps
Update the data by clicking the Find button at the top of the page again.
The IN2->OUT1 toggle should now be set to Off
Confirm by putting ignition On and refreshing the Verify page by clicking the Find button at the top pf the page.
Input 2 should be On
And Output Mode should be Off
If the output is On with only ignition, then auto-unlock is not yet de-activated.
What do I do if the IN2->OUT1 is still On after following the guide?
Avoid toggling the IN2->OUT1 slider too many times
Start with a new reboot (steps 4 to 6)
If this does not work, start from step 1 again
It is very important to give the unit time to communicate with our servers and get the commands. Depending of the GSM network signal it can be either fast or slow and it's important to allow the 1-3 minutes wait.
It's also important to avoid activating ignition or doing step 6 too early. If the unit hasn’t received the correct settings yet it will activate output and it might prevent the change of the setting, which means you'll have to start the process all over.
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