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Completing an installation work order in the Fit app
Completing an installation work order in the Fit app

Step-by-step guide for completing an installation work order of a Trackunit Device using the Fit app

Updated this week

Find the installation work order

Open the Fit app and log in with your Trackunit credentials.

If you haven't already, you need to select the customer for which you are doing the installation work.

After selecting the customer, use the Find Work or Quick Scan functions on the app Home Page to find the work order you want to complete.

Note: If a work order does not exist for a particular machine, please reach out to the Fleet Manager or installations@trackunit.com for approval to add any new machines to the customer’s fleet for service.

After selecting an installation work order, you will be prompted to confirm the Trackunit device you are installing. Confirm the device serial number by checking the sticker on the Trackunit device. You can click the ‘Scan’ button to scan the Trackunit device serial number via text recognition, or you can enter it manually.

  1. Click Start Service.

  2. Confirm Power Wire Connection. The app will ask you to connect the power wire of the machine to the Trackunit device so that the app can validate diagnostics through direct device connection.

  3. Click Confirm Connection once you have connected the power wire to the device

  4. Review the details on the machine you are installing on and make modifications if necessary. You can make modifications to the following fields; Brand, Asset Type, Branch, Year, Model, CAN Profile, Asset Description, Asset Status and Reference Number.

  5. Click Complete set-up

Begin the Installation

  1. Begin the installation of the telematics device by connecting the power wire. (Should you need guidance on wiring guidelines, clicking the Service Guides section will provide you installation guidelines on wiring connections for the Trackunit device)

  2. Understand Device Connections, Confirm Device & Input


    After connecting the power wire, click on the Device section in the top right corner to understand the device connections. This includes:

    • Mobile Signal

    • GPS Satellites

    • Battery Charge of the Telematics Device

    • Machine Power Supply

    • Telematics Battery Voltage

    • RSSI

    This section is important to help you understand, whether there might be issues to note about a device reporting due to low cell signal or if there are any issues with Telematics Battery Voltage, that might indicate a poor hardware device battery.

  3. Click on Device settings to configure specific device settings on the install.

  • Turn on Input Filtering: This function is needed if the machine is equipped with a battery negative disconnect switch. This changes the ground reference for the inputs from blue wire to pink wire, enabling correct input status and current battery voltage. The pink wire will need to be connected to chassis ground in order for this change to take effect.

  • Output Mode: Output mode is automatically enabled when the output ground is enabled by the device. This can also be toggled on and off if you need to force the output on or off for output/relay enabled testing purposes.

  • IN2 > OUT1: This setting is automated through the app, and is a function that activates output 1 automatically when input 2 turns on. This setting is critical for access control installs, as it energizes the relay based input 2 status, ensuring that if a keypad is not being used for an access control install, that the machine can be enabled.

  • Inputs Configuration: In this section, you can change the inputs to accommodate local standards and to gain additional insights from your units.



Install Validation

For the next part of completing the installation work order, you need to validate the connections to the Trackunit device.

This section is important to understand if you have wired the device correctly to the equipment.

  1. Return to the Service Landing Page and click on Certification

  2. Machine Metadata: Validate the equipment details of the machine you are installing the Trackunit device on.


    Note: If the work order already exists in the Fit app, this section will be automatically populated


    If the metadata is incomplete and cannot be completed you will need to add a note in order to bypass this section. Click Add note to bypass to add a note about why this information is incomplete.

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  3. Power Validation: Validate that the machine you are installing the Trackunit device on has enough power to complete the install. This ensures that an install is not done on a machine that has no or limited power.

    This part of the certification will detect the external power voltage, and will certify an installation that has power greater than 11.5 V.

    If no power is able to be detected from the machine you will need to add a note in order to bypass this section. Click Add note to bypass to add a note about why you are installing on a machine without enough power.

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  4. Input Wiring: Validate the wiring of all of your inputs:

    Input 1 (Run Hours Accumulation)

    Input 2 (Ignition Wiring)

    Input 3 (Starter Interupt Wiring – Access Control Installs only)

    Click Start now under Input validation. This section will guide you through a 5 step process to validate you have wired your inputs correctly.

  5. Once you have completed the five input validation steps, click Finish.

If input wiring is uncertified, you will need to add a note to bypass this section. Click Add Note to Bypass to add a note and skip the Input Validation section.

After running the machine for a few minutes, and going through the Input Validation each section will indicate the status of the Install Validation.

These section will will be marked as either

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or

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Should you be unable to certify an installation for any particular reason, you will be required to input a note in that specific certification section, to bypass the certification. The status of this certification section of the install, will then be marked as

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At this point, the Install Validation will show as complete, and you can go back to the Installation Landing page to add photos of the installation.

Add photos of the installation

After completing all wiring connections, you can now add documentation of the installation.

  1. Click on Service Photos

  2. Click on each of the photo types to prompt your camera to launch

Dependant on the Install Type (Access Control, or Standard Install) you will be required to capture the following photos of your install:

Standard Install Required Photos

Access Control Install Required Photos

Machine

Machine

TU Serial

TU Serial

Hour Meter

Hour Meter

Power Connection

Power Connection

Ground Connection

Ground Connection

Input 1 Connection

Input 1 Connection

Input 2 Connection

Input 2 Connection

Installation Integrity

Installation Integrity

CAN Bus Connection (If applicable)

CAN Bus Connection (If applicable)

Device Mounted Bracket

Device Mounted Bracket

Relay Mounted Orientation

M8 Plug Location

Relay Wiring Picture

Once you have completed all required photos, the section will indicate you have captured the correct number of photos in green, and show as complete.

Complete the installation. Following the completion of the ‘Certification’ and ‘Service Photos’ sections, you will be able to click Complete to finish the installation process.


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