This article refers to Classic Manager, which will soon be deprecated. We recommend beginning your migration to Trackunit Manager as soon as possible.
Access Control has been replaced by Access Management in Trackunit Manager. Please contact your Customer Success Manager or Key Account Manager to check whether you meet the requirements for enablement.
Note: The lock/unlock feature requires a relay. See your unit installation guide for more information.
Units set up for other types of Access Control cannot use the lock/unlock feature.
Your unit must have GSM connection to lock/unlock.
Enable the lock/unlock feature
You'll need help from our Customer support team to enable the lock/unlock feature.
Reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
Select "I need help with troubleshooting, installations & quality claims" and then "System troubleshooting (Manager or mobile apps)"
A Customer Support agent will help you with your request.
Lock/unlock your machines
Sign in to Trackunit Manager
Go to Manager Classic
Go to Map
Open Overview - the padlock indicates the current status of the unit
Select the unit you want to lock/unlock from the list
Press Lock or unlock units
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.