Note: To successfully replace your old device, make sure your new device is type TU600 or higher, and that the old device that you wish to replace is running on firmware version 62.16 or higher.
If the firmware of your device needs to be updated., reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
In order to replace a device, a user needs to have admin rights for the entire fleet. If you are using Manager Classic, make sure to also grant the user "updating rights under the module settings". Read how to grant another user admin and settings rights for the entire fleet, here
When you have received the new device
Go to verify.trackunit.com and search the serial number of the device that needs to be replaced
Important: Take note of the serial number as you need it to cancel the subscription for the device after it’s been replaced
Click Replace
In the Device replacement window enter the serial number of the new device and click Next
Make sure that both serial numbers are correct - a replacement cannot be undone
Click Confirm to complete the replacement. It can take up to 20 seconds for the data to be transferred
Note: you still need to cancel the subscription for the old device after you replace it. See how to cancel a subscription here
What gets replaced?
Device historical data
Device settings: Name, Groups, Account visibility
Device standard configuration: Hours offset, Input filtering, CAN profile
What will not be replaced?
Inputs that have been defined (for example input 1 13,5v)
Inverted inputs
Turn detection
Shock detection
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