Note: Once a Service Plan is assigned to an asset, it cannot be modified except for the warning period even after it has been unassigned. We recommend to first spend some time mapping out your different service plans and double check they are correct before assigning them to any assets.
How do I create a service plan?
You need to be an account Admin to create a service plan. Read more about user roles here
Service Management is available on the Evolve and Expand pricing plans. Reach out to your Sales Representative for more information.
Log into Trackunit Manager
Click on the Service Management app (wrench icon on the left menu)
Click on Configuration
Click on Manage Service Plans
Click on Create Service Plan
Give your service plan a relevant name
Optional: You may upload any relevant documentation to the service plan by clicking on Upload documents
How do I add Planned Services?
After creating the Service Plan, click Add service to create a planned service
Give your planned service a relevant name
Select the desired service type from the drop down menu
Enter the value for when the service should be due in the Due at field
Optional actions:
You may enter a value in the Warning before field that will trigger an Upcoming status on the Service Overview page for the asset when the asset reaches that threshold. The value is based on the service type (for example, for a distance service, the warning value will be based on distance)
Alternatively you may add a warning that is based on days in the field "Prediction Based Warning" (regardless of the service type).
Note: Prediction based warnings are tied to Service Prediction and is only available on Leap & Expand packages.
You may add conditions (one of each service type) within the same planned service so that the service status on the asset will be triggered by whichever service due value the asset reaches first
You may use the recurrent service toggle to automatically schedule the next service when the previous service has been completed
For recurrent services, you can either set the schedule to be fixed or offset. A fixed schedule will be due according to the Due Every value regardless of when the last service was completed. An offset schedule will start the counter for the next services from when the last service was logged
Note: A recurrent “Calendar” service will always be offset.
You can add multiple planned services in a single service plan by clicking Add services
Once you have built out your services plan, click Create
How do I edit or customize a service plan?
Modifying a service plan has certain limitations once it is assigned to an asset or when the plan is made visible to other accounts in your service network. This is to avoid any complications with the machine insights when a service plan is active. You can either edit or customize a service plan, however edit rights are only available for the account that has created the service plan.
When you have created your plan and before it is assigned to the asset, you have the opportunity to edit the plan in it’s entirety. Once a service plan has been assigned to an asset, you can only edit the name of the service plan, names of your services, and upload/remove documents from the plan.
Edit a Service Plan
Log into Trackunit Manager
Click on the Service Management app
Click on Configuration
Click on Manage Service Plans
Click on the service plan you wish to edit
Make your changes and click Save
Customize a Service Plan
Customizing a service plan allows you to edit certain fields, but the changes will only apply on your account. Adding additional documents to the service plan and/or changing the warning period for a service can be customized.
Log into Trackunit Manager
Click on the Service Management app
Click on Configuration
Click on Manage Service Plans
Click on the service plan you wish to customize and go to the Customize Plan tab
Make your changes and click Save
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