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Why can’t I log into Trackunit Manager?
Why can’t I log into Trackunit Manager?

Are you experiencing a loop when you try to log into Trackunit Manager? It could be a browser related issue.

Updated over 2 weeks ago

Trackunit Manager uses SSO to provide a secure login. To allow SSO you need to enable third-party cookies if you work in Firefox or Safari. Click here for our general browser policy and tips on which browsers work best with Trackunit Manager

Note: you can experience the SSO secure login issues in any browser, if you work in private/incognito mode.


​ Allow third-party cookies in Firefox

  1. In Firefox, go to new.manager.trackunit.com

  2. Click on the shield to the left of the address bar

    firefox third-party.png

  3. Toggle off the switch at the top of the panel. This will turn off Enhanced Tracking Protection for this site. The page will reload automatically and allow trackers on this site only.

Allow third-party cookies in Safari

  1. In Safari, go to new.manager.trackunit.com

  2. Click the Safari drop-down menu

  3. Select Settings

  4. Click Privacy in the top panel

  5. Dnder Website tracking, deselect Prevent cross-site tracking

  6. Under Cookies and website data, deselect Block all cookies

third party cookies safari.png

If you are still experiencing issues with logging in, make sure it is not a password related issue

If the issue persists, do not hesitate to reach out to our Customer Support team for help, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".


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