The most common issues you might experience with your Spot device include that the device is not sending location data or that it is not sending data at all.
Below are troubleshooting steps you can do to remedy the issue. If the steps below are not working, use the Messenger to contact our Customer Support team
My Spot device is not sending location data
The most common reason a Spot device does not send location data is that it was not outdoors during its scheduled transmission (wake-up) time.
You can determine the transmission time in Trackunit Manager:
Go to the Asset page and click on the asset with the installed Spot device.
From Asset home click on the Telematics tab. Under Configuration, you can see and edit the wake up time. Read more on wake up time settings in Trackunit Manager, here
Note: The Spot device attempts to acquire location data for a few minutes at its scheduled wake up time. After this short period, it stops trying in order to conserve battery life.
To ensure successful transmission, make sure the asset is outdoors with a clear signal at the designated wake up time.
Example: If the wake up time is set to 3:00 PM, the asset equipped with the Spot device should be outside and unobstructed at exactly 3:00 PM.
My Spot device is not sending any data at all
If your Spot device is not sending any data, follow these steps to identify and resolve the issue:
Check that the installation was done correctly. Read our guide on optimizing your installation for connectivity, here
Check the battery status in Trackunit Manager. The device may have reached the end of its battery lifespan. Learn how to manage the battery life of your Spot device here
More questions regarding your Spot device?
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Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.