Wi-Fi profiles allow your device to maintain reliable connectivity in environments where cellular coverage is limited or unavailable, such as indoor sites, underground locations, or large facilities.
Using Verify, you can securely configure and manage multiple Wi-Fi networks per device, making it easy to operate across different sites while keeping credentials protected.
Once Wi-Fi profiles have been configured on your device, connection to these networks will be prioritized over cellular connection. If none of the Wi-Fi profiles are available, your device will fall back to cellular connection.
Preconditions
Device ownership:
You must belong to the account that owns the asset to add, remove, or modify Wi-Fi profiles.
You must have visibility of the asset in Trackunit Manager to add, remove, or modify Wi-Fi profiles.
Network requirements
Devices must be in an area where cellular is available in order to receive a Wi-Fi profiles.
The following ports must be open on the access point:
9490 – Required for exchanging packages between devices and the server
53 – DNS
21 – FTPS control channel
8192–8200 – FTPS data channel
9443 – HTTPS
Hardware requirements
Wi-Fi configuration is supported on TU700 devices only.
Access point must support 2.4 GHz Wi-Fi.
How to access Wi-Fi Setup
Open Verify
Find your TU700 device by entering the device serial number in the search field
Under “Unit Info", confirm the device is running on firmware 2.5.12 or later
Scroll to the Actions section
Here, you’ll see the option Wi-Fi Setup
Note: The Wi-Fi Setup button is only available for TU700 devices. If the button is not visible, the device does not support Wi-Fi configuration.
How to add a New Wi-Fi Profile
Click on Wi-Fi Setup to open the configuration window
Enter the SSID (required)
Important: The SSID must be the exact same name as the Wi-Fi network, including differences in upper/lower case. For example, “Office-WiFi”
Select a security type (Optional)
Security Type | Description | When to Use |
Automatic (Default) | Device auto-detects security | Recommended for most networks |
WPA2 PSK | WPA2 with pre-shared key | Older enterprise networks |
WPA3 PSK | Latest WPA3 security | Modern secure networks |
WPA/WPA2 PSK | Mixed mode compatibility | Networks supporting both |
Open (No Security) | No password required | Public/guest networks only |
💡 Tip: Leave as "Automatic" unless you know the specific security type. The device will automatically detect the correct protocol.
4. Enter the Wi-Fi password
You can leave the Wi-Fi password empty for open networks. The password will be encrypted before transmission.
Note : Hidden SSID - Check this box if your network doesn't broadcast its SSID. Only check this box if you explicitly configured your router to hide the network name.
5. Click Add Profile
💡 Tip: You can add multiple profiles / networks after clicking Add Profile. They will all appear at the top of the window for you to review before clicking “Save changes”.
6. Click Save Changes
After successful confirmation, the device will receive the new configuration.
Understanding Wi-Fi Status Display
The Wi-Fi status section helps you quickly verify whether the device is connected, which network it is using, and the quality of the connection.
The Wi-Fi row shows:
Full green bar: Excellent signal (≤ -50 dBm*)- 3 green bars: Good signal (-51 to -60 dBm)
2 yellow bars: Fair signal (-61 to -70 dBm)
1 red bar: Poor signal (-71 to -80 dBm)- 0 bars: Disconnected or very poor (< -80 dBm)
*Signal strength is shown as RSSI (Received Signal Strength Indicator) measured in dBm (e.g., "-45 dBm").
When successfully connected to a Wi-Fi network, device LED will blink according to the pattern described in the installation guide
How to remove an existing Wi-Fi profile
When you open the Wi-Fi Setup, you’ll see existing Wi-Fi profiles at the top of the window.
Click on the trash-can icon next to the Wi-Fi profile to mark the profile for removal (you can mark several profiles at once if needed).
Click Save Changes to remove the marked Wi-Fi profile permanently.
Important: Once saved, removed Wi-Fi profiles cannot be recovered. You'll need to re-add them if needed.
💡 Tip: If you accidentally marked a Wi-Fi profile for removal, click “Undo” next to the marked Wi-Fi profile.
Troubleshooting Steps
Always make sure your device is running on the latest firmware version.
Wi-Fi Profile Not Saving
Issue: Save button is disabled
Solutions:
Check that SSID field is not empty
Ensure at least one profile is added or marked for removal
Make sure you have the correct permissions (you must belong to the account that owns the asset and have visibility of the asset)
Device Not Connecting
Issue: Wi-Fi Profile saved but device won't connect
Check:
SSID is correct - Must match the exact name of the Wi-Fi
Password is correct - Re-enter password if you are unsure
Security type matches - Try "Automatic" if a specific type fails
Signal strength - Device must be within range of the Wi-Fi signal
Hidden SSID - This box should only be checked if it matches router configuration
Save Button Shows "Saving..." Indefinitely
Issue: Save operation appears stuck
Solutions:
Wait 30 seconds for network timeout
If error message appears, try again
Check your internet connection
Refresh the page and retry
💡 Tip: If you continue to experience issues, contact our Customer Support Team by using the Messenger in the lower-left corner of this article. Make sure to include in your Message:
Device serial number
Network SSID (don't share password)
Wi-Fi status display information
Any error messages
Best Practices
Security
DO:
Use WPA2 or WPA3 for secure networks
Use strong, unique passwords
Keep passwords confidential
Use "Automatic" security type when possible
DON'T:
Don't use "Open (No Security)" for sensitive data
Don't share Wi-Fi passwords in public channels
Don't reuse passwords across networks
Profile Management
DO:
Remove old/unused profiles to reduce confusion
Test connection after adding profiles
Document which devices use which networks
Keep network names descriptive
DON'T:
Don't add duplicate profiles for the same network
Don't leave test profiles on production devices
Don't configure profiles for networks out of device range
Maintenance
DO:
Review profiles quarterly and remove obsolete networks
Update passwords when network credentials change
Check Wi-Fi status row regularly
Document changes: note which profiles are for which locations
FAQ
How many Wi-Fi profiles can I configure per device?
How many Wi-Fi profiles can I configure per device?
Maximum 10 Wi-Fi profiles per device. If 10 Wi-Fi profiles have been configured for the device, new attempts to add profiles will fail until sufficient old profiles have been removed.
Can I prioritize which network to connect to?
Can I prioritize which network to connect to?
No. Priority is determined by signal strength and availability. The device will connect to the strongest available network from your configured profiles.
What happens if I entered the wrong password?
What happens if I entered the wrong password?
The device won't be able to connect. Check the Wi-Fi status row - if it shows "Disconnected," re-open Wi-Fi Setup and correct the password.
Can I configure Wi-Fi for multiple devices at once?
Can I configure Wi-Fi for multiple devices at once?
Not through Verify, but you can through APIs.
Why can't I see the Wi-Fi Setup button?
Why can't I see the Wi-Fi Setup button?
The feature is only available for TU700 devices.
How does the device switch between Wi-Fi and cellular?
How does the device switch between Wi-Fi and cellular?
The device automatically selects the best available connection. If Wi-Fi is unavailable or unstable, it falls back to cellular to maintain data reporting
Will removing a profile disconnect the device immediately?
Will removing a profile disconnect the device immediately?
Yes, if the device is currently connected to a profile you remove, it will disconnect after the change is saved. If another Wi-Fi profile is set up, the device will attempt to connect to that profile.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower-left corner to get in touch with Customer Support.