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How do I set up Telematics Device Alerts in Trackunit Manager?
How do I set up Telematics Device Alerts in Trackunit Manager?

Set up Telematics Device Alerts to get notified on device battery, power health, data transmission or potential mishandling of the device.

Updated over 5 months ago

Configure the Telematics Device Alert to get notified when there may be irregularities with your device, allowing you to address the issue before any significant downtime occurs.

There are a few different parameters available for you to configure for your telematics device alert:

  • Telematics Device Power Supply: Use this alert to get notified if there is a significant loss of power which could indicate improper wiring or potential theft (cut wires)

    • This alert is available for Trackunit Raw devices

  • Device is opened: This alert is triggered when the light sensor has been exposed to light which happens when the cover of the device has been removed. This could indicate misuse or possible theft of the device

    • This alert is available for Trackunit Raw devices

  • Telematics Device Battery Percentage: Use this alert to know when the battery health drops below a certain threshold

    • This alert is available for Trackunit Raw and Trackunit Spot devices

  • No GPS data received for: This alert will trigger if GPS data has not been received for the specified number of hours or days

  • No data received for: This alert indicates that no data has been received for the specified number of hours or days

  • Bluetooth device battery is low: This alert is specific Trackunit Kin tags to indicate when battery is low to prompt you to replace the device before it stops transmitting data and potentially losing sight of the asset

Configure the severity of your alerts to see critical events in your attention list and on the status of your asset. Even if they are not critical, we will always record any triggered alerts and add them to your asset’s event log.

Set up a Telematics Device Alert in Trackunit Manager

  1. Sign in to Trackunit Manager

  2. Go to the Alerts app

  3. Click Create new alert

  4. Select Telematics Device Alert and click Next

  5. Select if this should trigger a critical alert or a log

  6. Select the desired parameter from the dropdown menu, for example: “Telematics Device Battery Percentage”

  7. Select the condition of the alert (“is more than (>)” or “is less than (<)”)

  8. Select a value that defines when the alert is triggered

  9. Select the Entire Fleet, Selected groups or Specific assets you want to monitor and click Next

  10. Optional: Select Subscribers (the people to be notified when the alert is triggered) and click Next

  11. Enter the name of the alert

  12. Review the alert configuration and click Create alert


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