This article explains the invoice of the following plans
Link, Lift, Leap
Explore, Evolve, Expand
9 important things to look for in your invoice
Invoice No. | The invoice no. is unique to each invoice. Please reference this number in case you need Trackunit to assist you in billing or payment matters.
Description | Defines the name and the start and end date of your subscription.
Quantity of subscriptions in Fleet Plan | Used as a base for defining your price tier and total price for the Fleet Plan (Explore, Evolve, Expand) and Asset Configuration (Simple, Basic, Core, Advanced, and Specialty). This represents the total amount of unique units.
Rate | Shows the price of the individual subscriptions per billing term (standard is monthly).
VAT ID and % | Define the individual type and percentage of VAT calculated for each line amount.
Net amount | Total amount for a specific subscription quantity multiplied by term and rate.
Due Date | The last date for payment in order for the payment to be considered paid on time.
Total amount due | The total amount due on the invoice
Shared Fleet | The total number of assets shared with you by other customers. You have access to the assets in Trackunit Manager, however you are not the owner and do not pay Asset Configuration for them
Subscribed Fleet | The total number of assets you own and pay Asset Configuration for. It shows you all your assets you can monitor and manage within your Trackunit Manager account
Important notes:
Quantity calculations | The Fleet count is determined as a monthly "High Level Watermark". This means we track the highest number of assets you had visibility on during the month, and that number is used for billing the following month.
Our system automatically tracks the number of assets visible for you across Trackunit Manager accounts and how you are using your assets throughout the month. The count of this data occurs at the last day of each month. This data adjusts your price tier, Asset Configuration, and pricing for the following month.
Migration to Trackunit Pricing & Packaging | When you are migrated any prepaid amount for your current subscriptions will be credited and deducted from future subscription invoices automatically.
Invoice quantity and Manager Count Discrepancy | When you check your invoice, the number of assets listed might not match the current number you see in Trackunit Manager. This is because the invoice reflects the highest number of assets from the previous month, while Trackunit Manager reflects the assets of the current month (read "Quantity calculations" above).
On page 2 of the invoice you find the customer name, address, and the Trackunit bank details, email, phone number etc.
Where can I see the asset subscription for an individual device?
Along with the PDF invoice, you receive a CSV-file. In this file you can find the details for the devices your are charged for. In the file you can see:
Serial number
Model
Item code (name of the subscription on the device)
Billing period (start and end)
Term
Currency
Rate
If you are unable to receive CSV files at your billing email, reach out to our Revenue and Billing team (revenueandbilling@trackunit.com) and they will convert the subscription details into a PDF file.
💡 Tip: Trackunit invoices are based on serial numbers and not the asset names you have provided in Trackunit Manager. You can download an overview with asset names and serial numbers from Trackunit Manager in an Excel sheet to crosscheck.
Here's how:
Sign in to Trackunit Manager.
Go to Manager Classic --> Settings --> Fleet.
Click Export to Excel.
Your Fleet view has now been downloaded in an Excel sheet.
Where can I see the breakdown for Shared fleet and Subscribed fleet?
You can see a full list of the Shared and Subscribed fleet from the Billing overview in Trackunit Manager.
To view the Billing Overview, you must have an admin user role and the account must be marked as the Organization owner. By default, this is usually assigned to the top account of the organization.
If you need this feature enabled for a different account, please contact our Customer Support team
Log in to your Trackunit Manager account
Go to the Billing Overview tab
Choose Fleet Billing
Choose the month, you want data for
Click Download CSV
💡 Tip:
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