When replacing device, it’s important to understand which data will be carried over to the new device, and which will not.
In most cases, historical data is preserved — as long as the new device is installed on the existing asset.
Transferred data based on device type:
The data transferred when you replace a device depends on the type of device being replaced. The table below provides an overview of which data is transferred for Raw devices, Spot devices, and Kin tags.
Device type | Data that is transferred | Data that is not transferred |
Raw devices (TU500, TU600, TU700) | Asset Information and configurations
Historical Data
Device Data
| The following items are typically device-specific and must be configured again on the new device:
Device settings
|
Spot devices | Asset Information and configurations
Historical Data
Device Data
| The following items are not transferred for Spot devices:
Device Data
|
Kin tags |
| Kin tags do not carry over any data.
|
Replacing Raw and Spot devices
Note: In order to replace a Raw or Spot device, a user needs to have admin rights for the entire fleet. If you are using Manager Classic, make sure to also grant the user "updating rights under the module settings".
As an admin, you can update this in your Administration page --> Users
When you have removed the old device and installed the new device
Go to verify.trackunit.com and search the serial number of the old device
Important: Take note of the serial number as you need it to cancel the subscription for the device after it’s been replaced
Click Replace in the top right corner
In the Device replacement window enter the serial number of the new device and click Next
Make sure that both serial numbers are correct - a replacement cannot be undone
Click Confirm to complete the replacement. It can take up to 20 seconds for the data to be transferred
Note: you still need to cancel the subscription for the old device after you replace it. See how to cancel a subscription here
If you are unsure whether a replacement was done correctly, contact your Trackunit representative or our Customer Support team for assistance.
Replacing Kin Tags
There is no process for replacing Kin tags. When a Kin tag runs out of battery, you must install a new Kin tag and set it up anew.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower-left corner to get in touch with Customer Support.