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How do I create a Service Network?
How do I create a Service Network?

A service network lets you share service plans with sub-accounts, enabling them to resolve services for assets they have visibility to.

Updated over 3 months ago

Service Networks are available on the Expand and Evolve plans.

You need to be an Admin in order to use Service Networks. Read more about user roles here.

What is a Service Network?

A service network is a network of the sub-accounts you wish to share service plans with. Creating a service network will allow the included sub-accounts to do the following:

  • view the service plans in the Plans tab. Sub-accounts can modify the warning period of the plan without affecting the original service plan.

  • assign the service plans to the assets if they are not already assigned. You will need to add your service plans to your created network to make them visible to sub-accounts in your network.

  • assign themselves as a service provider to the service plans that have been shared in the service network.

You can create multiple networks, and sub-accounts and service plans can belong to multiple networks. If you are maintaining your own fleet on a single account, you do not need to create a service network.

Note: The account creating the service provider network is the network owner.

service provider network.png



Create a Service Network

  1. Navigate to the Service Management app

  2. Click on Networks

  3. Click on Create Service Network

  4. Give your network a name and click Create



Add providers and service plans to the service network

  1. Click on the three dots next to the service network you want to add providers and service plans to, and select Edit Service Network.

  2. In the Providers tab, select the service provider(s) you want to add to the network. You can deselect a provider by clicking the account name under Selected service providers

  3. Go to the Plans tab and select the service plan(s) you’d like to add to the network. You can also use the search bar to search for a specific plan. Deselect a plan by clicking the plan name under Selected service plans

  4. Click Save


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