Approve or reject an impersonation request
If an account admin requests access to your user account through impersonation, you will receive an email and a notification in Trackunit Manager.
To review the request:
Click on your account name in the lower left corner
Go to Preferences → Support Access.
Review who requested access, the reason for the request, and the requested time period.
Select Approve or Reject.
If you approve the request, the admin will immediately be able to impersonate your user account for the requested time period.
The time period starts when you approve the request.
Tip 💡 Looking for Customer Support access?
If a Trackunit Customer Support or Customer Success employee has requested access to your Trackunit account, see How do I grant Customer Support access to my account?
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.