What are Operating Modes?
Device Operating Modes let you adjust how your Trackunit Raw devices behave so they work best for different situations — for example, to save battery life or to make sure data is sent when needed.
Note: Operating Modes are currently only available to Trackunit TU600 ad TU700 devices.
Available Operating Modes
Primary Operating Modes
Primary Operating Modes are typically sufficient for the lifetime of the device and do not require changing after installation unless there are special requirements:
Normal
High Availability
Battery Guard
Transient Operating Modes
Transient Operating Modes are typically temporary and only utilized to serve an operational need:
Stock
Transport
Restricted
Description of each Operating Mode
Note: As of TU700 firmware 2.5 a new dependency was introduced for wiring input 2 when devices are in Normal Mode. See the table below for description on the reason for the change and the alternative Modes if input 2 installation is not available. This dependency does not exist for TU600 installations.
Mode | Best Suited For |
Normal | Normal Mode is the default and most flexible operating mode, and it is recommended for almost all installations.. When Input 2 is wired, Normal Mode can provide both better availability than High Availability Mode and better battery protection than Battery Guard Mode. This is because the TU700 is powered on only when the asset is in use, and powered off when it is not. |
High Availability | High Availability Mode is available on TU700 only and is intended for installations where Input 2 is not wired, or where data availability is prioritized over power efficiency.
It can be used for all-electric machines where Input 2 is not wired due to the characteristics of lithium-ion battery systems.
When Input 2 is wired, Normal Mode is the recommended option. |
Battery Guard | Battery Guard Mode is available on TU700 only and is intended for installations where Input 2 is not wired, or where power efficiency is prioritized over data availability.
It can be used for combustion machines where Input 2 is not wired due to the characteristics of lead-acid battery systems.
When Input 2 is wired, Normal Mode is the recommended option. |
Stock | Stock Mode is typically used for assets in long-term storage, such as assets stored at a rental depot.
The Trackunit Raw device wakes every 12 hours when the asset is in use (detected via Input 2) or when movement is detected by the accelerometer.
This mode should not be used for transportation or in installations where Input 2 is not wired. |
Transport | ransport Mode is typically used for assets in transportation, such as shipments from an OEM. It helps ensure that assets do not arrive on site with depleted batteries that require recharging by an operator.
This mode should not be used in installations where Input 2 is not wired. |
Restricted | Restricted Mode is typically used when contractors want to ensure that telematics are completely inactive while the asset is not in use.
The Trackunit Raw device wakes only when the asset is in use, as detected via Input 2.
This mode should not be used in installations where Input 2 is not wired. |
Technical Requirements
Each Operating Mode has specific firmware and wiring requirements. If a mode isn’t supported by your device’s firmware level, you may need to update it first.
For more detailed Operating Mode specifications, contact your Trackunit representative.
Mode | Firmware Requirement | Installation Requirement |
Normal | TU700: 2.2.15 TU600: 63.08 | TU700-only: Input 2 wired Minimum wake voltage: 9.5 V (12 V) / 19 V (24 V) / 28.5 V (36 V) / 38 V (48 V)* |
High Availability | TU700: 2.5 TU600: Not supported | Minimum wake voltage: 9.5 V (12 V) / 19 V (24 V) / 28.5 V (36 V) / 38 V (48 V)* |
Battery Guard | TU700: 2.5 TU600: Not supported | Minimum wake voltage: 12.1 V (12 V) / 24.2 V (24 V) / 36.3 V (36 V) / 48.4 V (48 V))* |
Stock | TU700: 2.2.15 TU600: 63.08 | Input 2 wired Minimum wake voltage: 9.5 V (12 V) / 19 V (24 V) / 28.5 V (36 V) / 38 V (48 V)* |
Transport | TU700: 2.2.15 TU600: 63.08 | Input 2 wired Minimum wake voltage: 9.5 V (12 V) / 19 V (24 V) / 28.5 V (36 V) / 38 V (48 V)* |
Restricted | TU700: 2.2.15 TU600: 65.12 | Input 2 wired Minimum wake voltage: 9.5 V (12 V) / 19 V (24 V) / 28.5 V (36 V) / 38 V (48 V)* |
* Values in brackets are associated battery voltage domains.
How do I change and manage Operating Modes?
You need to have an Admin or Fleet Admin role to use the Administration page in Trackunit Manager. Read more about user roles here
Admins must be logged in to Trackunit Manager with an account that is having primary ownership of the device, in order to change the device Operating Modes.
The default Operating Mode for the Trackunit Raw is always the Normal Mode. It is the optimal choice for most situations unless there are specific requirements for long term storage or safety. In typical operating or storage situations for assets, this mode is sufficient.
If you decide you would like to change the Operating Mode of your device(s), there are three ways to do so:
With Trackunit APIs (REST / GraphQL)
Changing Operating Modes in Trackunit Manager
Within Trackunit Manager, you can change the Operating Mode of your device by using either the Assets page or the Administration page.
Using the Assets page
This is the easiest way to apply Operating Modes changes to a single device.
Sign in to Trackunit Manager.
Click on the Assets page in the left side menu.
Find the asset with the device you want to edit, and click on it.
Select the Telematics tab on the left side sub-menu.
Scroll to the Operating Mode section.
Select your desired Operating Mode, then select Save.
Saving the Operating Mode means that it is queued to be applied to your device. If you would like to see the status for applying these changes, see “Using the Administration page” below.
Using the Administration page
This is the easiest way to apply Operating Mode changes to multiple devices.
Sign in to Trackunit Manager.
Go to the Administration page on the left side menu.
Select the Devices tab on the left side sub-menu.
Select the devices you would like to configure (you can select more than one device at a time if you are changing them into the same Operating Mode) by ticking them off in the white box next to the Serial Number.
Click Configure in the blue bar at the bottom of the screen.
Click the Operating Mode icon, then click Next.
Select your desired Operating Mode, then click Next.
Review the settings you have selected.
If everything looks good, click Configure in the bottom right corner.
Note: In the Review page, you will see a column named “Remarks”. The Remarks column will let you know if there are any issues with your selection:
Supported: The device and the Operating Mode is compatible and you can go ahead with the configuration.
Not Supported: You have either chosen a device that is not a Raw device, or your device is not running on the latest firmware. Read here how to check the firmware version of your device, and how to update it if needed
Not allowed: You are not logged into the account that has primary ownership of the asset. Contact your account admin for more information.
After configuration, a notification will appear in the bottom right corner, confirming that your settings have been applied in Trackunit Manager.
Meanwhile, the Operating Mode column will show "Pending" until the settings are successfully applied to the device. Once the process is complete, the "Pending" status will disappear.
Changing your Operating Modes using Verify
If you are an installer using Verify, you can change the Operating Mode of a device directly from Verify.
Go to Verify.
Enter the Serial Number of your device and click Find.
Scroll to the section titled Operating Mode and change the mode here.
Select Save and the change is queued to be applied to your device.
In order to confirm that the Operating Mode has been changed, you have to use the Administration page in Trackunit Manager. See this section of the article
Changing your Operating Modes via API
To change Operating Modes via API, leverage the instructions inside of the Trackunit Developer Hub. See the Update desired state page for more details.
💡 Tips
Normal Mode usually works fine for most use cases.
Choose other modes only when you have a clear need (e.g., storage or transport).
Always check firmware and device compatibility before changing modes.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.