The most common issues you might experience with your Spot 2 device include that the device is not sending location data or that it is not sending data at all.
Below are troubleshooting steps you can do to remedy the issue. If the steps below are not working, use the Messenger in the lower left corner of this page to contact our Customer Support team.
My Spot 2 device is not sending location data
The most common reason for a Spot 2 device to not send location data is because it is not located outside at the transmission time.
The transmission time (wake-up time) is determined in Trackunit Manager.
In Trackunit Manager, locate the asset with the Spot 2 device from the Fleet app and click on the asset.
From Asset home, click on the Telematics tab. Here, you can see and edit the wake up time.
The device tries to fetch the location data at the determined wake up time for a few minutes and then it stops to preserve battery life.
Make sure that the asset is outside with good signal at the wake-up time.
For example, if the wake up time is 3pm, the asset with the Spot 2 device should be outside at 3pm.
My Spot 2 device is not sending any data
If your Spot 2 device is not sending any data, start by checking that the installation was done correctly.
Go to our Guides and Manuals page and click on the installation guide for Spot.
If everything looks good with the installation, it could be that the battery of the Spot 2 device has run out.
You can check the battery lifespan of your Spot 2 device in Trackunit Manager.
In Trackunit Manager, locate the asset with the Spot 2 device from the Fleet app.
From Asset Home, click on the Telematics tab. Here, you can check the battery lifespan of your Spot 2 device.
If you can see that the battery needs replacement, contact your account manager.
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