The most common issues you might experience with your Spot 2 device include that the device is not sending location data or that it is not sending data at all.
Below are troubleshooting steps you can do to remedy the issue. If the steps below are not working, use the Messenger in the lower left corner of this page to contact our Customer Support team.
My Spot 2 device is not sending location data
The most common reason a Spot 2 device does not send location data is that it was not outdoors during its scheduled transmission (wake-up) time.
You can determine the transmission time in Trackunit Manager:
Go to the Asset page and click on the respective asset with the installed Spot 2 device.
From the Asset home click on the Telematics tab. Here, you can see and edit the wake up time.
Note: The Spot 2 device attempts to acquire location data for a few minutes at its scheduled wake-up time. After this short period, it stops trying in order to conserve battery life.
To ensure successful transmission, make sure the asset is outdoors with a clear signal at the designated wake-up time.
Example: If the wake-up time is set to 3:00 PM, the asset equipped with the Spot 2 device should be outside and unobstructed at exactly 3:00 PM.
My Spot 2 device is not sending any data
If your Spot 2 device is not sending any data, start by checking that the installation was done correctly.
Go to our Guides and Manuals page and click on the installation guide for Spot.
If everything looks good with the installation, it could be that the battery of the Spot 2 device has run out.
You can check the battery lifespan of your Spot 2 device in Trackunit Manager:
Go to the Asset page and click on the respective asset with the installed Spot 2 device.
From the Asset home, click on the Telematics tab. Here, you can check the battery lifespan of your Spot 2 device.
If you can see that the battery needs replacement, contact your Customer Success Manager or Customer Support via the Messenger.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.