Note: The lock/unlock feature requires a relay. See your unit installation guide for more information.
Units set up for other types of Access Control cannot use the lock/unlock feature.
Your unit must have GSM connection to lock/unlock.
Enable the lock/unlock feature
You'll need help from our Customer support team to enable the lock/unlock feature.
Reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
Select "I need help with troubleshooting, installations & quality claims" and then "System troubleshooting (Manager or mobile apps)"
A Customer Support agent will help you with your request.
Lock/unlock your machines
Sign in to Trackunit Manager
Go to Manager Classic
Go to Map
Open Overview - the padlock indicates the current status of the unit
Select the unit you want to lock/unlock from the list
Press Lock or unlock units
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