My device has stopped reporting
Follow the steps below to identify and fix the issue:
Log in to Trackunit Manager
Go to the Assets page
Locate and click the asset where the Raw device is installed
In Asset Home, select the Telematics tab
Scroll to the Cellular section
Check if the Latest data reported is older than 15 minutes.
This indicates the device has stopped reporting.
Scroll to the Power section
Review the Power supply and Battery level
Power supply 0V or below 5V:
The device lost power supply and is running on internal battery
It will only send data once per hour
Power supply 0V or ≤5V and the Battery ≤3.7V:
The internal battery is discharged
The device is in sleep mode until power is restored
Power supply good (12V, 24V, or 48V) AND Battery ≤3.7V:
The internal battery may be defective or nearing end of life
Consider replacing it
Power supply > 60V:
The device may be water-damaged
Reach out to Customer Support for advice
If the Power supply is good (12V, 24V, or 48V) and the Battery level is good (4.1V), but the Latest data is older than 15 minutes, the cause may be a GSM network loss, device failure, or damage.
Check wiring & connectivity of your asset:
Verify he device’s power connections/wiring are secure, properly connected, and not damaged:
If all is connected correctly, a red blinking light should indicate network connectivity
A constant red LED shows that GSM connectivity may be the issue. Contact Customer Support for advice.
Verify the in-line 1A fuse on the asset’s wiring harness is intact:
Replace it if it’s blown.
Verify the asset isn’t located inside a building with weak cellular signal:
If it is, this may cause a temporary loss in reporting until the cellular connection is re-established.
Move it outside to re-establish reporting.
Verify the device isn’t damaged:
If it appears damaged, contact Customer Support for advice.
My device is reporting data, but not a current GPS location
Follow the steps below to identify and fix the issue:
Log in to Trackunit Manager
Go to the Assets page
Locate and click the asset where the Raw device is installed
In Asset Home, select the Telematics tab
Scroll to the GPS section
Check if the Latest position reportes a current GPS location.
If the device is sending data but not a current GPS location:
Check if the asset is inside a building with weak cellular signal
Move the asset outside so the antenna has an unobstructed view of the sky
Ensure the GPS signal is not blocked by physical structures or installation placement
Run the asset outside for 15–20 minutes
If the GPS issue persists, contact Customer Support
My asset shows no activity
If your asset shows no activity, it’s most likely an installation issue. Follow the steps below to identify and fix the issue:
Log in to Trackunit Manager
Go to the Assets page
Locate and click the asset where the Raw device is installed
In Asset Home, select the Telematics tab
Scroll to Advanced Configuration
Note: You must be the owner of the asset to access Advanced Configuration
Check the Source of operating hours and confirm it hasn't changed from default
Click on the Insights tab and scroll to Advanced Sensors
Review when the last data was received
On the asset:
Ensure that input connections and wiring are secure, properly connected, and undamaged
Inputs require a 9.4V or greater power source to register as HIGH.
If connections are correct and inputs were previously active, contact Customer Support for further assistance.
💡 Tip:
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