Service Management is available on the Evolve and Expand plans. Reach out to your Sales Representative for more information.
Service Management in Trackunit is the feature that lets you plan, assign, monitor, and complete scheduled services and maintenance for your fleet directly inside Trackunit Manager.
It helps you stay ahead of maintenance needs, reduce unnecessary service costs, and avoid downtime by keeping your equipment on schedule.
Service Management allows you to,
Stay ahead of issues that cause downtime
Service Management helps you catch service needs before they turn into failures, because planned services trigger based on real equipment metrics and schedules.
Reduce unnecessary service costs
By planning and tracking service work, you spend less on reactive repairs and avoid over-servicing equipment when it isn’t needed.
Standardize service execution
Custom service plans mean the right intervals, documentation, and criteria are used consistently, whether you are a fleet owner or an OEM sharing plans across dealer networks.
Get notified when work is approaching due
When a plan is assigned to an asset, users responsible for the work can be notified as the service due date approaches, helping ensure things aren’t missed.
At its core, Service Management helps you maintain fleet health with detailed machine insights and custom service plans.
Key Features & Characteristics
Here’s what you can do with Service Management in Trackunit:
A Service Plan is a defined set of maintenance tasks with criteria for when they should occur. You build these plans with one or more planned services based on types like time, usage, or distance — and apply them across assets.
Once a plan is created, you assign it to individual assets or groups of assets. This makes the plan actionable and lets the system start tracking service intervals.
Assign a service provider to an asset with a plan — this designates which account will be responsible for executing and resolving services on that asset.
The Book action lets you mark scheduled services as booked and track which services are ready for execution. This helps you prioritize urgent or unbooked tasks.
When work is done, services can be resolved directly within Service Management — marking the task as complete and updating the service history for that asset. This ensures accurate records and sets up correct scheduling for future intervals.
When You Would Use Service Management
Use Service Management in Trackunit Manager when you want to:
Plan preventive maintenance rather than relying on ad-hoc reminders.
Coordinate service work across a large fleet or complex maintenance schedule.
Ensure service intervals are based on real metrics (hours, distance, time).
Track which services are upcoming, booked, due, or resolved.
Keep service history centrally recorded for reporting and future planning.
Summary
Service Management in Trackunit is the tool that helps you proactively plan, assign, track, and complete maintenance across your fleet — all from within Trackunit Manager.
It supports data-driven maintenance, reduced downtime, and consistent execution, and lets you resolve services directly in the system so your service history and next intervals stay accurate and useful.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.