Many customers request IMEI (International Mobile Equipment Identity) codes for their Trackunit devices - most commonly for Industry 4.0 compliance reports or external integrations. This article explains why IMEI is not currently available through standard Trackunit channels and what your options are.
Why IMEI is not available via the Trackunit API
The Trackunit device identity API endpoint returns core device information such as serial number (ESN), device model, activation date, and account ID. IMEI is not included in the response payload for TU700 and most other Trackunit devices.
This means that even if you query the API using a valid serial number, the IMEI field will not be returned, it is not a data gap or authentication issue, but a current limitation of what the device identity endpoint exposes.
What you can do
If you need IMEI data for a specific device or fleet, contact Trackunit Support directly and include:
The serial number(s) (ESN) of the device(s)
The reason for the request (e.g. Industry 4.0 report, compliance, third-party integration)
The account name or account number
Trackunit's support team can investigate availability of IMEI data on a case-by-case basis depending on device model and provisioning details.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.