What is the Trackunit IrisX MCP?
The Trackunit IrisX MCP (Model Context Protocol) allows supported AI tools to securely access your IrisX data and platform capabilities.
Instead of navigating Trackunit Manager manually, you can ask questions and perform actions using natural language prompts.
Available MCP capabilities
The Trackunit IrisX MCP exposes Trackunit Manager and IrisX Analytics capabilities to your AI tool as a set of tools, grouped by capability.
Available capabilities include:
Fleet data exploration | Query fleet data including: assets, sites, customers, operators, alerts, services, inspections, and telematics insights
Responses include direct links to relevant pages in Trackunit Manager
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IrisX Analytics | Query IrisX Analytics data using:
Available Genie spaces are automatically exposed based on your account permissions
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Asset data management | Update asset-level details, custom fields, and sustainability recommendations
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Customers | Create customers (with contact info, address, parent customer, external reference)
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Access Management and Operators | Create operators with an SMS invitation to join your account and grant operators access to sites
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Alerts and event handling | Create alert configurations across all supported alert types and dismiss open asset events for cleanup
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Requirements
Before connecting, make sure you have:
an active IrisX subscription
access to your IrisX account
a supported AI tool: Claude, ChatGPT, or Microsoft Copilot
If you are not yet subscribed to IrisX, contact your Trackunit representative for details.
How to connect the Trackunit IrisX MCP to your AI tool
General
The Trackunit IrisX MCP server supports Streamable HTTP transports. This transport uses OAuth 2.1 with dynamic client registration for authentication at the following address:
Connect with ChatGPT
Open chatgpt.com and sign in
Alternatively, click on Apps in the left-hand sidebar and search for Trackunit IrisX
Click Connect
Complete the authentication flow
Connect Custom MCP with Claude.ai
Sign in to claude.ai
Click your profile icon, then select Settings
In the left sidebar, click Connectors
Scroll to the bottom and click Add custom connector
Enter the Trackunit MCP Server URL: https://mcp.trackunit.ai/mcp
Click Add and complete the authentication flow
Connect with Claude.ai
Sign in to claude.ai
Open this link: https://claude.ai/directory/connectors/trackunit-irisx
Alternatively, click on Customize in the left-hand sidebar and search for Trackunit IrisX under Connect your apps
Click Connect
Complete the authentication flow
Connect with Microsoft Copilot
Open Microsoft Copilot and sign in with your Microsoft 365 account
Search for Trackunit IrisX
on the Microsoft MarketplaceClick Add and complete the authentication flow*
*Note: you might need to contact your IT Admin for permission to install.
Verify your connection
After connecting, run the following prompt in your AI tool:
How many assets are currently in my fleet?
If the connection is working correctly, you will receive:
a fleet asset count
a short activity or fleet summary
Prompts: best practices
Learn how get the most out of the MCP connection with this guide on prompts best practices
Troubleshooting
The Trackunit IrisX MCP is connected but I get no data
Check that you authenticated with the correct IrisX account.
I get an authorisation error
Disconnect and reconnect the Trackunit IrisX MCP connector in your AI tool settings and re-authenticate with your IrisX credentials.
My AI tool responds slowly
This is expected for some requests. The Trackunit IrisX MCP may call multiple IrisX tools to generate a complete response. Complex prompts can take 5–15 seconds.
An action I took had unexpected results
Actions performed through the Trackunit IrisX MCP take effect immediately and cannot currently be undone through the MCP interface. To reverse an action, go to the relevant section in Trackunit Manager.
Glossary
MCP (Model Context Protocol): An open standard that allows AI tools and agents to securely connect to external systems, tools, and data sources.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.