IStart the use of the Fit app by selecting a customer for which you need to perform an device installation, repair or replacement.
Select a Customer
Displayed at the top of the app on the Homepage, is the option to select the customer or account name
Open the Fit app.
Click Sign In and enter in your Trackunit Manager credentials.
Locate the Account Name: At the top of the Homepage, you will see the option to select a customer or account name.
Choose the Account: Click on the Account Name. This will open a list of customers. Select the customer or account for which you need to perform an installation or repair.
Note: You must select a customer or account to proceed with your work.
Your ability to access multiple customers or accounts depends on the accounts assigned to your install group or user profile. If you do not have access to a specific account, please contact us at installations@trackunit.com to request access.
Search for a work order
Once you have selected your account, you can search for a work order.
Make sure you have selected the customer or account you want to select a work order for (see “Selecting a Customer” above).
Click on the Find work icon on the Homepage.
The app will pull up a list of all available work orders (Installations and Repairs) that exist for a account or customer.
You can use the blue Filter button at the top right corner to find the work order by Branch, Service Types, Manufacturer, Rental Status or Service Status
Click on the work order to start the Install or Repair.
Alternatively, you can use the Quick Scan functionality to search for a work order. The quick scan functionality uses text recognition to help an installer quickly identify if a work order exists for a particular machine by scanning the Machine Asset Number or Machine Serial Number (VIN)
To use the quick scan functionality:
Click on the Quick Scan icon on the Homepage.
This will immediately open the camera functionality on your phone, allowing you to capture the machine asset number or VIN of the asset in front of you.
The text recognition will identify the text of the captured image, and pull up any relevant work orders for that asset.
Click on the work order to begin the installation or repair.
Note: If a work order does not exist for a particular machine, please reach out to the Fleet Manager or installations@trackunit.com for approval to add any new machines to the customer’s fleet for service
Depending on what kind of work order you need to complete, see the guides below: