Before applying a CAN profile, you need access to CAN profiles. To get access to selected CAN profiles, reach out to our Customer Support.

Only apply CAN profiles under the guidance of Customer Support. Using an incorrect CAN profile can, in rare cases, affect the asset’s operation.

Ways to assign CAN Profiles

You can assign CAN profiles to devices using either Device Administration in Trackunit Manager or Verify. Both tools allow you to configure CAN profiles on supported devices.

Choose the workflow that matches where you normally manage your devices:

Device Administration: supports both single and bulk device configuration
Verify: supports single device configuration.

Assign CAN profiles to your devices in Device Administration (Trackunit Manager)

You need to have an Admin or Fleet admin user role to access the Devices tab. Read more about user roles here

Log in to Trackunit Manager
Click on the Administration page in the bottom of the navigation bar on the left side.
Select the Devices tab.
Find the devices you want to assign a CAN profile to.

💡 Tip: Use the filter options to narrow down you search (e.g., devices without an assigned CAN profile).

You can also search for specific device serial numbers in the search field. Simply enter one or multiple device serial numbers, separated by commas.
Check the boxes next to the devices you want to configure.
After selecting the devices, click the Configure button located at the bottom of the page.

💡 Tip: Using the "Select All" feature (by checking the box in the very top row), you can configure up to 100 devices at the same time.
Follow the prompts to assign the appropriate CAN profile.
- TU600 devices can only be assigned a CAN 1 Profile.
- TU700 devices can be assigned both CAN 1 and CAN 2 Profiles.

Note: In the Review page, check the Remarks column for any issues with your selection:

Supported: The device and the CAN profile are compatible, so you can proceed.

Not Supported: The device is assigned with the wrong CAN profile.

Not allowed: You are not logged into the account that has primary ownership of the asset. Contact your account admin for more information.

8. Review your selections, and click on Configure.

What happens after applying the CAN profile in Trackunit Manager?

The configuration may take a few minutes to complete. Try refreshing the page.

After configuration, you will see a confirmation message ("successfully queued") or an error message.

If the configuration fails, the device will be marked as pending in the respective CAN column - follow the troubleshooting steps at the end of this article.

Once the process is complete, the pending status will disappear.

Applying a CAN profile in Verify

Go to Trackunit Verify
Sign in using your Trackunit Manager credentials
Enter your device serial number and click Find
Scroll down to the CAN Profile section
Select the desired profile from the drop-down menu
Click Save to apply the CAN profile to the device

What happens after applying the CAN profile in Verify

The CAN profile will be sent to the device.

If the device is correctly wired and the selected profile matches the machine’s controller, CAN data will appear in Trackunit Manager within 5–10 minutes.

The asset must be operating for the data to populate.
You can view pending updates in Verify.

If an update has been initiated, the profile will show a Pending state.

This applies to devices ME50x or above (e.g., TU600/TU700) that are running firmware version 63.08 or higher and use the Iris gateway.

Note: If you expect Engine Hours to be provided in CAN data, do not manually enter a value for Engine Hours in Verify.
If you do, the value you enter will be added to or subtracted from the hours provided by CAN in Trackunit Manager.