If your device isn’t performing as expected, you can reset it safely by following this guide and choosing one of the options below.
Two types of device resets
You can reset your device in two ways:
Software reset
A software reset keeps all historical data, device metadata and settings.
It only resets internal counters.
Factory reset
A factory reset deletes all data (including metadata) and reverts the device back to factory state.
Note: Before performing a factory reset, consider carefully that all historical data will be permanently deleted and cannot be recovered by you or Trackunit.
How to request a reset
Both reset types have to be performed in collaboration with Customer Support.
Please open the Messenger in the lower left corner of this page and contact our Customer Support team specifying the type of reset you need.
Our Support team will complete the device reset and contact you when it is done.
Moving your device to another asset
If you’re moving the device to another asset, there’s no need to reset it.
After installing the device on the new asset, use Verify to:
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.