To invite, edit or delete users, you need to be an account admin. Read more about user roles and permissions here
For security reasons, Trackunit Support cannot directly modify user roles or permissions. Only an existing administrator on the account has the authority to make these changes.
Add a new user to your account
Sign in to Trackunit Manager.
Go to Administration app in the left menu
Navigate to the Users tab
Click the Invite user button
Fill out basic information about the new user (name and email are mandatory)
Assign the user a user role. Get more information on user roles here
Decide on fleet visibility. You can choose to give the user visibility to the entire fleet, no visibility at all, or visibility to assets in selected groups. Read more about groups here
Additional configuration options. Determine the Classic Rights of your user. Learn more about what the Classic Rights are, here
Review the invitation and click Invite user
An activation email is sent to the user's email address, and you will be able to confirm this by finding the newly invited user in the list. In the Last login column it should now say “Activation pending” until the user activates their account.
Note: Only the user can create their username and password, when they activate their account via the activation email. If the user is created via API, the admins of the API flow will be able to pre-define the user names.
You as the administrator will be able to change the username if needed after the user has been created (see "Edit user information" below).
Edit user information
Go to the Administration app in the left menu
Navigate to the Users tab
Click on the three dots next to the user and select Edit user
Make the necessary changes and go to the last step and click Update user
Note: When changing the email of a user, the user will receive an email to their previous valid email to inform them about the change and instructions to use the new email to complete the change.
An email is also sent to the newemail with the activation code and link to a confirmation page that the user needs to use to complete the change.
If the user does not use the validation code, the email is not changed and remains in a “pending” state.
Note: If you're the Account Administrator looking to change your own email address, you need to contact our Customer Support team.
You can reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
Delete an existing user
Go to the Administration app in the left menu
Navigate to the Users tab
Click on the three dots next to the user and select Delete user
Deleting a user is permanent. You will be asked to enter the user's email to confirm.
Click Confirm to permanently delete the user.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.