The most common reasons for not receiving data from your Kin/KinEx is either that
the Trackunit Kin/KinEx is not within range of an active Trackunit Raw unit (TU600/TU700 series)
there is no smartphone using the Trackunit Go app nearby
the users of the Trackunit Go have disabled Kin/KinEx data transfer in their settings
your Kin/KinEx has run out of battery
Check if there is an active Trackunit Raw unit within range
In Trackunit Manager, find the asset that you want to check in your Fleet Home. Click on the asset to go to Asset Home. From here, you can see if there are any active Trackunit Raw units near the asset.
Check the settings of your Trackunit Go app
In Trackunit Go you can select between three different settings for Kin/KinEx data transfer under Settings --> Transmit Kin Data
Don't allow: Kin/KinEx data will not be transmitted.
Only when open: Trackunit Go will only collect and transmit data when the application is open and active on the smartphone.
Always: Trackunit Go will collect and transmit data in the foreground and when possible in the background if the application is not open on the smartphone. This option is the best for increasing Kin visibility and positioning when there are few assets with Raw devices (TU600/700) installed in the area.
We recommend allowing Trackunit Go to always collect and transmit data as that will provide the best overall Kin/KinEx experience.
Battery Change
After up to five years of use, the Kin/KinEx-tag could also have run out of battery and therefore has stopped sending a signal. Low battery is signaled by the Kin/KinEx LED light with a red blink every 9 seconds.
If the Kin/KinEx-tag ran out of battery, you need to replace it with a new Kin/KinEx-tag.
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