Use the Remote Commands feature in Trackunit Manager to send parameter changes to assets remotely.
Instead of travelling to the asset, you can execute commands directly from Trackunit Manager using a desktop browser or mobile device.
Available commands are configured by your equipment manufacturer (OEM) or rental company and may include actions such as:
starting or stopping a pump
adjusting engine speed
changing auxiliary pressure
The command is delivered through the TU700/M7 installed on the asset.
Access: Remote Commands is currently only available to early adopters. Contact your Trackunit Representatives for more details.
M7 devices: M7 devices have limited Remote Command capabilities compared to TU700 devices. See the bottom of this article for details and a list of limitations
Before you begin
To execute remote commands:
your OEM or rental company must configure and assign commands to your assets
the device must be online to receive commands immediately
If you cannot see expected commands, contact your OEM, rental company, or Trackunit representative.
Understand command roles
Remote Commands uses two roles:
Role | Responsibility |
Command Creator | Configures and assigns commands to assets (OEM or rental company) using the Remote Commands Configuration app.
|
Command User | Executes commands on assigned assets.
As a Command User, you can execute commands but cannot create or modify them. |
Select the asset
Sign in to Trackunit Manager
Go to the Assets page from the left-side navigation bar
Find the asset, and click on the asset from the list
From the asset home, click the Remote Commands tab
The Overview tab shows all the remote commands that are available for the asset
The Activity tab shows the remote command execution history for the asset
Each available remote command can be executed repeatedly as long as the asset owner has the command enabled for the asset.
Check device connectivity
Before executing a command, confirm the device is online and the asset state.
The device communication indicator in the top-right corner shows the latest device communication status.
Status | Meaning |
Green | Asset communicated within the last 2 minutes |
Amber | Asset communication may be delayed |
No data | Asset is offline or communication is unavailable |
If the device is offline, commands will be queued until connectivity returns. To troubleshoot connectivity issues, use the Device Health app in Trackunit Manager, or reach out to Customer Support for help
Click on View Status to check both the device connectivity and asset state to make sure the asset is ready to receive commands.
Understand preconditions
Some commands include safety preconditions that are configured by the Command Creator.
These help verify that the asset is in the correct state before the command executes.
If data is unavailable or outdated:
refresh the page
verify device connectivity
retry later if needed
You will see the preconditions required when you execute the command.
Execute a command
Click a command to open the control panel in the right side
Review:
command name and description
current value
any configured preconditions
Enter the new value you want to send
Click Send Command
Confirm the execution
Important safety information
Commands take effect immediately and cannot be undone. If you are unsure what a command does or what a value means, contact the Command Creator before proceeding.
All command executions are logged in the Activity tab.
Understand execution statuses
After the command has been sent, the command moves through several stages before reaching the device. You can always keep an eye on the execution status in the Overview tab.
A failed status (a status marked in red) means the command could not be completed.
Common causes include:
failed preconditions
asset connectivity issues
asset communication problems
expired or timed out commands
You can try to resend the command after checking any outstanding precondition and connectivity. If failures persist, contact the Command Creator.
What is different on M7 devices?
The table below summarises which remote command features are available on M7 devices compared to TU700 devices.
Feature | TU700 | M7 |
Overview tab | ✅ | ✅ |
Activity history | ✅ | ❌ |
Current value | ✅ | ❌ |
Preconditions | ✅ | ❌ |
Device communication status | ✅ | ❌ |
Troubleshooting
Commands stay pending or fail
Check:
device connectivity
that preconditions are met
asset state
If the issue persists, contact the Command Creator.
I see an Internal Error
Refresh the page and try one more time. If the issue persists, contact Trackunit support
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.