The LED indicators on my M-Series device are not functioning
If you find that the LED Indicators on your M6, M7 or M8 devices are not working, please check the following:
Check the device wiring to ensure that the wires are connected correctly, intact, and in good condition
Run the machine’s engine uninterrupted for at least 30 minutes to charge the device battery and wake it from sleep mode
My M-Series device is not communicating data to the telematics platform
If the device is not communicating data to the telematics platform (for example, Trackunit Manager or iONE i3), try the following:
Make sure that the device is mounted in a location with an unobstructed view of the sky
Make sure that the device is not mounted around heavy metals
Try repositioning the machine
Turn the machine’s engine off and wait until all LED Indicators turn off, restart the engine, and leave it running uninterrupted for at least 30 minutes
My M-Series device is not updating or reporting machine GPS location data
If the device is not updating/reporting machine GPS location data, try the following:
Make sure that the device is mounted in a location with an unobstructed view of the sky
Make sure that the device is not mounted around heavy metals
Check the device’s external antenna to ensure that the wires are connected correctly, intact, and in good condition
Try repositioning the machine
My M-Series device is not communicating run hour data
If the device is not updating/reporting machine run hour data, try the following:
Run the machine’s engine uninterrupted for at least 30 minutes
Make sure that the device is mounted in a location with an unobstructed view of the sky
(If installed) Check the inline fuses
Ensure the Engine Run (White) wire receives 12V to 24V DC on combustion engine equipment or up to 48V on electric machines when the engine is running (On)
Still need help?
If you are still experiencing issues after attempting the solutions above, contact our Customer Support team and include the following information:
Asset Number
Device Serial Number
You can reach out to our Customer Support team, by opening the Messenger in the lower left corner of this page, and clicking on "Messages" --> "Send us a message".
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